BT Residence Hub firmware exchange knocks out VPNs

BT has admitted {{that a}} firmware exchange to its Residence Hub routers has prevented some prospects from accessing VPN connections to their workplace.

BT Home Hub firmware update knocks out VPNs

The bug, first seen by The Register, solely appears to affect the Residence Hub 3 router.

An 18-page thread on BT’s support forums is full of prospects complaining that they won’t be part of by means of their VPN customers.

A BTCare Neighborhood supervisor admits the fault was introduced on by a firmware exchange. “The Hub crew have requested us to maneuver on their huge thanks for all the help you’ve got gotten given us,” the supervisor replied, on net web page 17 of the dialogue board thread. “The small print you’ve got gotten supplied have been key to attending to the underside of what was occurring proper right here.

“As you guys thought, the model new firmware ( has launched an interop topic between the Residence Hub 3A and certain types of VPN configuration.

“We’re in the intervening time engaged on a choice to this and might roll out a change to the Hub as shortly as potential, nonetheless it’ll take time. Throughout the fast time interval, whereas we’re engaged on this, we’ll counsel connecting to your BT-WiFi connection as a workaround for this topic.”

It seems a minimal of 1 BT purchaser has found one different workaround: writing to BT CEO Gavin Patterson. “I emailed BT CEO ultimate night,” the patron writes. “Merely obtained a reputation from BT and they also do discover out about this disadvantage and the Hub crew are wanting proper right into a restore. Nonetheless there is no date for when this restore could be on the market. At the moment, they’re sending me a Residence Hub 4 to be proper right here tomorrow completely free.”

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