Spotify Premium prospects found themselves inexplicably downgraded to free accounts over the weekend, with Spotify conserving schtum on the rationale for the bug.
Points began on Saturday, when Spotify Premium prospects found the music streaming service’s apps didn’t realise they’d a professional subscription, though the Spotify web page did. The “subscribe” button on the app moreover ceased to carry out for lots of, and some would-be subscribers found numerous professional enjoying playing cards had been being rejected.
Prospects took to Twitter and the assistance boards to complain, only for Spotify to each ignore the problems or concern generic replies.
Horrible comms from @spotify @SpotifyCares re current premium -> free downgrade concern. No service for 24 hours & counting & not a phrase
— Rob Ford (@rob_ford) March 29, 2015
It was solely throughout the early hours of Monday morning that the company began to acknowledge there was a difficulty on official channels, starting with its assist pages.
At about 8.00am, Spotify’s official Standing Change Twitter account launched it was performing unspecified repairs to hold the service once more on-line and claimed corporations had returned to common at about 10.00am.
However, Spotify has confirmed to PC Skilled the issue is ongoing, reflecting persevering with complaints from prospects that the service nonetheless doesn’t recognise them as Premium prospects. Furthermore, some prospects are complaining that, although their Premium standing has been reinstated, all their playlists have been deleted, and even that they’ve wanted to pay their subscription as soon as extra to get their account once more.
In an announcement to PC Skilled, the company blamed “a technical concern with the billing system which occurred on Saturday” for the outage, nonetheless claimed solely “a small subset” of premium subscribers are affected.
The company instructed any prospects that think about they have been affected to visit its support pages and await standing updates
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